Refund Policy
We strive to deliver high-quality online tutoring tailored to each student’s needs. Please read our refund policy carefully before purchasing or booking any sessions.
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💸 1. Refunds for Single Sessions
Cancellation with Notice (24+ hours):
You are entitled to a full refund or credit if you cancel a session with at least 24 hours’ notice.
Late Cancellations (less than 24 hours):
No refund will be given for cancellations made less than 24 hours before the session unless otherwise agreed in exceptional circumstances.
No-Shows:
Missed sessions without prior notice will be considered non-refundable.
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📦 2. Refunds for Multi-Session Packages
Unused Sessions (within 14 days of purchase):
If you change your mind within 14 days of purchasing a package and have not used any sessions, you are entitled to a full refund.
Partially Used Packages:
Refunds will be given for unused sessions at the pro-rata rate, minus any applicable discounts.
For example, if you purchased 10 sessions at a discounted rate but only used 3, the refund will reflect the full price for the used sessions and the remainder returned.
🛠️ 3. Technical Issues
If a session is disrupted due to technical issues on our end, we will reschedule the session at no extra charge.
If the issue is on the student’s end (e.g. poor internet, no device), rescheduling may be offered at the tutor’s discretion.
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🤝 4. Dissatisfaction with a Session
If you're unsatisfied with the content or delivery of a session, please contact us within 24 hours. We will do our best to resolve the issue, which may include a free replacement session or partial refund depending on circumstances.
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📬 How to Request a Refund
All refund requests must be made in writing to:
Include your name, session date(s), and reason for the request.
Refunds will be processed within 7 business days of approval and returned via the original payment method.